Refund Policy
Refund Policy
Refund Policy
Understanding Our Refund Policy
Kaapu Lights is a community welfare association. All payments made – whether for membership, donations, or advertisements – are non-refundable unless otherwise required by applicable law. Please read this policy carefully before making any payment.
1. Scope of Policy
This Refund Policy applies to all payments made through Kaapu Lights, including but not limited to:
- Membership Plans – one‑time or recurring fees to become a member.
- Donations – voluntary contributions to support our welfare activities.
- Advertisement Fees – payments for publishing advertisements on the Site.
- Event Participation Fees – charges for attending seminars, sports meets, or cultural events.
By making any payment, you acknowledge that you have read, understood, and agreed to this Refund Policy, along with our Terms of Service and Privacy Policy.
2. Non‑Refundable Payments
This includes, but is not limited to, situations where:
- You change your mind after subscribing to a membership plan.
- You decide not to use the services or features you have paid for.
- You no longer wish to be a member of the community.
- You feel that the benefits received do not meet your expectations.
We do not provide partial refunds, pro‑rata refunds, or credits for unused portions of any service.
3. Limited Exceptions
While all payments are non‑refundable, we may consider a refund only in the following exceptional circumstances, subject to our sole discretion:
- Duplicate Charge: If you are inadvertently charged more than once for the same transaction, we will refund the extra amount after verification.
- Technical Error: If a technical glitch on our platform results in a payment being processed without your consent or for the wrong amount.
- Legal Requirement: If applicable law (e.g., consumer protection laws in your jurisdiction) mandates a refund, we will comply.
All refund requests under these exceptions must be submitted within 7 days of the transaction, along with supporting evidence. Refunds, if granted, will be processed via the original payment method within 10–15 business days.
We reserve the right to reject any refund request that does not clearly meet these criteria.
4. Donations & Membership Fees
Donations
All donations are voluntary and are made with the understanding that they are contributions to the welfare of the Kaapu community. Once a donation is made, it is final and cannot be reversed, regardless of the donor’s subsequent wishes.
Donations are used exclusively for:
- Website and server maintenance
- Office and staff expenses
- Conducting meetings, seminars, and medical camps
- Sports and cultural activities
- Scholarships, prizes, and encouragement of talents in education, sports, and arts
- Other community welfare projects
Membership Fees
Membership plans are offered to provide access to community features, news, job postings, chat, video calling, and other services. Membership fees are paid in advance and are non‑refundable, even if you choose to cancel your membership before the term ends.
Your membership benefits are active only for the period you have paid for; no refunds or credits are given for early termination.
5. Advertisement Payments
Businesses or individuals who pay to place advertisements on Kaapu Lights agree that:
- Ad payments are non‑refundable once the ad is published.
- No refunds are given if the ad does not generate expected results or if the ad is taken down due to violation of our Content Policy.
- We may, at our discretion, offer credit for future ads if we are unable to deliver the agreed‑upon placement due to technical reasons – but this is not a refund.
6. Dispute Resolution
If you believe that a payment made to Kaapu Lights is erroneous or requires investigation, please contact our Grievance Officer within 15 days of the transaction. We will:
- Acknowledge your complaint within 48 hours.
- Investigate the issue thoroughly.
- Provide a written response with our decision.
All disputes shall be resolved in accordance with Indian law, and the courts of Vijayawada, Andhra Pradesh shall have exclusive jurisdiction.
Contact: Grievance Officer, Kaapu Lights
Email: info@kaapulights.in
7. Changes to This Refund Policy
We reserve the right to update this Refund Policy at any time. Any changes will be posted on this page with an updated “Last updated” date. Your continued use of the Site after such changes constitutes your acceptance of the revised policy.
Last updated: July 2026
8. Contact Us
If you have any questions about this Refund Policy or wish to raise a concern about a payment, please reach out to us:
- Email: info@kaapulights.in
- Address: FF3, Aravindam -2, Yadavula Bazaar, Prasadampadu, Vijayawada - 521108, NTR District, Andhra Pradesh, India.
Grievance Officer (Jurisdiction: Vijayawada) is available to address your concerns.
Acknowledgment
By making any payment on Kaapu Lights, you acknowledge that you have read, understood, and agree to this Refund Policy. You also confirm that the funds you provide are given voluntarily and with full knowledge that they are non‑refundable, to support the welfare activities of the Kaapu community.